Ms. Owens has been in the telecommunications industry since 1987 and has enjoyed learning many facets of the industry itself. She started in the operations department of Teltrust Operator Services, then moved on to become the Vice President of US Teleops. From there she was hired to work for Access Long Distance where she worked in their Network Design and Provisioning Department. It was there that she started to really understand and take an interest in how billing and networks were formed and the how to efficiently put a network together at the least cost to the carrier and customer. In 1998, shortly after deregulation, she began selling for Nextlink (a/k/a XO Communications, now Verizon), and rose to the top of her field, not only in Utah, but throughout the country, and made the National XSellers group every year while with XO. In 2003, Kellie aligned herself with CCI Network Services and formed her first Master Agency and began working for the customer. Many telecom companies; such as XO, and McLeodUSA (now Windstream), and others were either being purchased or going through bankruptcy and Ms. Owens felt she could provide a real need for customers by shopping for them in a consultative manner, providing true customer service and working for them, not the carrier, which is a motto the entire Innovative team still lives by today. Ms. Owens was one of the first women to break into the agent world, and was honored as one of 2016’s "30 Women to Watch" featured in the Utah Business Journal.
Steve Morphis has been working in the telecommunications industry since 1997 starting as an entry-level account executive at Salt Lake based, Access Long Distance. It was there that Steve fostered a relationship-oriented approach to selling and maintaining those relationships to create life-long partnerships with key contacts. Over the years, Steve has excelled in various roles from Account Executive to Sales Manager and Director levels in various markets including Salt Lake, Las Vegas and the Seattle/Portland NW regions. He was a six time Presidents Club winner at his previous company before moving to the agent world. Innovative Telecom attracted Steve in 2012 due to its reputation and passion of putting the customer first and its agnostic approach to providing the best fit and solution to the end-user. Innovative also differentiates itself from the other telecom agencies by providing in-house account management to help provide the additional post-sales support many carriers lack. This provided the perfect career path for Steve to do things the “right way” without the complications of corporate agendas and back-pocket thinking. With access to over 100 carriers to choose from, Steve has become an expert at vetting the best providers and network solutions for Innovative customers. Steve became a Partner and the Chief Revenue Officer for Innovative in 2019. He enjoys the outdoors, traveling and exposing his family to different culture and art. He attended the University of Utah as a Music Major and is currently married with two daughters.
Matt Ciaramella has worked for Innovative Telecom Solutions as General Manager since 2008. Before that Matt spent 4 years playing professional baseball in the Boston Red Sox and Chicago Cubs organizations. After his professional baseball career ended, Matt returned back the University of Utah where he completed his Bachelor's Degree in Finance and began working for Innovative. Since joining Innovative Telecom, Matt’s role as General Manager has grown from handling all things financial, back office & HR to also being responsible for working with all of the Master Agency’s and Telecom Carriers at Innovative’s disposal gathering and putting together pricing requests and proposals for both new and existing clients for Innovative’s sales reps and subcontractors. His constant work ethic and drive are a key component to the overall success of Innovative Telecom’s day to day business operations. Matt is an avid CrossFitter, loves spending time with his family, and playing golf. He is married and has two beautiful daughters.
Roni has been with Innovative Telecom Solutions for over 7 years. She serves as the main point of contact for the accounts she manages and prides herself on availability, responsiveness and quality overall support. Since arriving at Innovative she has assumed responsibility for maintaining positive customer relationships, coordinating cabling projects and service delivery as well as post-sales support, escalations, cost reductions and account growth. Prior to Innovative she was fine-tuning her organization, leadership and communication skills by raising 4 children and a husband while heading up many fundraising events. Roni is married with 4 grown children and 9 grandchildren, she enjoys running, camping, event planning and all things creative.
Kaysie Knox serves as an Account Manager at Innovative Telecom Solutions. She manages all post sale aspects for her clients from installation coordination to outages making client’s lives much easier! Kaysie has worked in the customer relations field for 10 years and has been with Innovative for 4 years. She specializes in cabling management and coordination for Innovative clients. Prior to Innovative, Kaysie worked in Event Coordination while attending Westminster college in Salt Lake City, Utah, earning degrees in Business Management and Business Marketing. She enjoys travelling, eating, reading, and spending time with family and her dogs.
Katie has over 25 years of experience in the telecom industry. She began her career at Access Long Distance where she held the positions of Customer Service Manager, Director of Support Services, and ultimately Director of Enhanced Services. While at Access, Katie was instrumental in the development of Access’s proprietary billing platform. Katie later held the position of Director of Client Services for inContact, Inc. Katie joined Innovative’s team in 2010 and brought with her a distinguished record of gaining customer confidence through excellent service follow-through and quick resolution of complex issues. She handles billing issues for Innovative’s clients, including audits, disputes, and quarterly or monthly reviews. For select clients she also manages their monthly telecom invoicing, which includes coding and approving all of their telecom invoices and providing monthly billing reports. Katie enjoys traveling with her family, road biking and Netflix marathons.
Innovative Telecom Solutions
546 West 8360 South
Sandy, UT 84070